Effective as from October 6th, 2009
This document (the "Agreement") is a legal contract between you and Napster Luxembourg S.a.r.l ("Napster") that governs your use of Napster’s websites, online and mobile (except as noted below) music services available at www.napster.co.uk, m.napster.co.uk and other Napster-controlled, affiliated or partnered websites or mobile WAP domains (collectively, the "Service"). Specifically, the Service includes the Napster download sales service (“Napster MP3 Store”) and Napster’s subscription services which include its standard tiers and its “Napster To Go” branded tiers (collectively, the “Subscription Services”).
Please note that if you use the Napster-branded mobile service that is available to O2 users directly from the phone’s interface in coordination with O2 (as opposed to a generally available Napster mobile service that any user can access at m.napster.co.uk or otherwise), your terms and conditions of use will be as set forth when you register for the O2 Napster service.
Napster may from time to time modify these terms and will post a copy of the amended Agreement at http://home.gb.napster.com/info/terms.html and also at m.napster.co.uk in the Terms of Use area. If you do not agree to (or cannot comply with) the Agreement as amended, your only remedy is to stop using the Service and, if applicable, to cancel your Subscription Service subscription. You will be deemed to have accepted the Agreement as amended if you continue to use the Service after any amendments are posted.
You must be at least 18 years of age to agree to and enter into this Agreement on your own behalf and to register for use of the Service. If you are under 18 but at least 13 years of age, you must present this Agreement to your parent or legal guardian, and he or she must tick the box below to enter into this Agreement on your behalf. Children under the age of 13 may not register for this Service, and parents or legal guardians may not register on their behalf. By ticking the box indicating your acceptance to this Agreement, you represent that (i) you have read, understood and agree to be bound by this Agreement and (ii) you are at least 18 years old, either entering into this Agreement for yourself or entering on behalf of your child or a child in your legal care. If you are a parent or guardian entering this Agreement for the benefit of your child, please be aware that you are fully responsible for his or her use of the Service, including all financial charges and legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these terms and conditions, do not tick the acceptance box and do not attempt to access the Service.
The Service allows you to listen to Samples (as defined below) and buy digital sound recordings ("Tracks") for permanent ownership (including CD burning and transfer to portable devices) and related digital content ("Materials"). With the Subscription Service, you can also s listen to full length songs while online ("Streams", as further defined below). Napster’s standard subscription tiers all include unlimited Streaming, together with a fixed amount of credits per Subscription Period (as defined below) that users may redeem for MP3 Permanent Downloads to their PCs. The Napster To Go tier of Subscription Service additionally allows you to store to store subscription content on your computer for offline listening ("Napster To Go Downloads", as further defined below). See TERMS APPLICABLE TO SUBSCRIPTION SERVICE USERS below for more terms related to the Subscription Services. To access the Service or certain elements of it, you may need to install or activate Napster’s proprietary software application; from time to time, you may also be required to install other software made available through the Service (collectively this software is called the "Client"). You may also need to install certain third-party software. You are responsible for any hardware, systems and/or software program(s) you use and any associated fees and expenses (a) to connect to or use the Internet, and/or (b) other than the Client, to use any Tracks or Materials. The Service or portions of the Service may also be accessible to users of certain mobile phones or other mobile devices. Elements of the Service that can be accessed from mobile phones are referred to as “Mobile Features.” The Napster Service, the Tracks and the Materials are only for your personal, non-commercial use and are non-transferable (except as expressly authorized by Napster). Because the Service is designed for personal sampling and use, you are not allowed to use any automated system for the selection, Streaming or downloading of files. Artists, record labels and other rights holders may not purposefully “game” or manipulate use of the Service in order to artificially increase the usage of content that they control and Napster may take any remedy it deems necessary to correct the results of such gaming behaviour.
To use the Service, you will generally be required to register and provide certain information, including a member (user) name, a password and a valid email address ("Registration Data").You may also be required to provide billing and/or additional information, as prompted on your specific registration path. You agree to provide accurate Registration Data and to update your Registration Data as necessary to keep it accurate. Napster will keep and use your Registration Data in accordance with its privacy policy which forms part of this Agreement and which you can review at http://home.gb.napster.com/info/privacypolicy.html. In order to access Mobile Features you may be required to first register for the Service online via your PC, laptop or other Internet-connected device (each a “PC”) that is not a phone or other product that utilizes mobile phone networks.
You agree that you will not allow others to use your member name, password and/or account and you are solely responsible for maintaining the confidentiality and security of your account. You agree to notify Napster immediately of any unauthorised use of your password and/or account. Napster shall not be responsible for any losses arising out of the unauthorised use of your member name, password and/or account and you agree to indemnify and hold harmless Napster, its partners, parents, subsidiaries, agents, affiliates and/or licensors, as applicable, for any improper, unauthorised or illegal uses of the same.
Software. The Client and all other software made available by Napster on or through the Service is protected by intellectual property laws and your use of it is governed by this Agreement as well as any applicable end-user licence agreements. A copy of the current Client End-User Licence Agreement ("Napster EULA") is available at http://home.gb.napster.com/info/eula.html.
Tracks and Materials. The Tracks and Materials are owned by Napster, its business partners, affiliates and/or licensors, as applicable, and are protected by intellectual property laws. You agree that the content rights holders that licence their musical or other content to Napster for use in the Service are intended third-party beneficiaries under this Agreement with the right to enforce the provisions that directly concern their content. You understand that your use of the Tracks and Materials is subject to the Usage Rules discussed below. You may not authorise, encourage or allow any Tracks or Materials used or obtained by you to be reproduced, modified, displayed, performed, transferred, distributed, communicated to the public or otherwise used by anyone else. You agree to advise Napster promptly of any such unauthorised use(s).
Usage Rules. Your access to and/or use of any Track(s) will be limited by the rules assigned to the Track(s) by Napster ("Usage Rules") and described in this section. You may not attempt (or support others’ attempts) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with any Usage Rules or Tracks. Napster reserves the right to modify the Usage Rules at any time and your continued use of the Service after each such modification shall be deemed acceptance of any such modification.
A "Sample" is a portion of a Track or, in some cases, an entire Track or promotional music video that you can play (and, if applicable, view) directly from and while you are logged on to the Service on a promotional basis at no cost to you. You may play as many Samples as you like. You may not attempt (or support others’ attempts) to capture, copy, or download a Sample.
A "Stream" is a Track that you play directly from and while you are logged on to the Service. Currently, Streams are only accessible online via your PC but Streaming is not a Mobile Feature (except for Streaming samples which may be a part of the Mobile Features supported by certain phones). While Napster may offer Streams on its websites or otherwise on a free or promotional basis from time to time or as part of a free Service tier, full-length, high quality Streaming is generally only offered as part of a Subscription Service tier. As a subscriber, you may play as many Streams as you like while your subscription is current. You may not attempt (or encourage others) to capture, copy, publicly perform, communicate to the public or download a streamed Track. Napster will count the number of times that you stream each Track for royalty accounting and analysis purposes.
A "Permanent Download" is a downloaded Track that you have purchased and can keep permanently (as opposed to Napster To Go Downloads described under “Napster To Go Subscription Service Tier” below). You may purchase Tracks (or credits for Tracks) for Permanent Download via the PC download sales store, potentially as part of your Mobile Features and/or as part of the standard tier of Subscription Services. Effective October 6th, 2009, all Permanent Downloads sold via the Service for download to a PC are currently sold in the MP3 DRM-free format (“MP3 Permanent Downloads”). Downloads for purchase “over the air” or mobile airwaves directly to a mobile phone as part of the Mobile Features include DRM (digital rights management) protective software (“DRM Permanent Downloads”). In addition, all Permanent Downloads purchased from Napster before October 6th, 2009 were sold as DRM Permanent Downloads and these are currently still being supported on an interim basis. The Usage Rules for DRM Permanent Downloads are described at the very end of these Terms and Conditions under the section titled “*DRM PERMANENT DOWNLOADS”. In all cases if you have purchased Permanent Downloads, it is your responsibility not to lose, destroy or damage them. Napster shall have no liability to you in the event of any such loss, destruction, or damage.
MP3Permanent Downloads. MP3 Permanent Downloads are sold in the MP3 format, at the bit rate indicated to you within your purchase or subscription path. Napster will not assign limits to the number of times MP3 Permanent Downloads purchased via Napster can be copied, transferred or burned (though your own use will depend upon your own hardware and software limitations and you must abide by these terms and conditions and all applicable laws). Napster and/or its content licensors may include digital watermarks (embedded bits of information in addition to the sound file) in your MP3 Permanent Downloads that add sales information to each digital file such as (but not limited to) the fact that the file was purchased from Napster, the date and time of purchase, or information about the song (title, artist, etc.). Napster will not include any of your personally identifiable information in any such digital watermark or otherwise. You are only entitled to one copy of any purchased MP3 Permanent Download (see “All Sales Final” below”).
To transfer your MP3 Permanent Downloads to any compatible devices, follow the instructions provided by Napster in the applicable part of the “Help” section of our website (or the Client). For transfer to an iPod® or iPhone®, you must use your Apple-provided iTunes® software to locate the files and effect the transfer. Napster does not guarantee that any MP3 Permanent Downloads will be supported by any compatible software or player, including iTunes® or the iPod® or iPhone®.
If you are purchasing MP3 Permanent Downloads directly via our website without using the Client software, you must download the purchased MP3 Permanent Download to the computer where you wish to keep the file and you must use your Web browser’s functionality to specify where the downloaded files will be saved.
Subscription MP3Credits.
As part of any standard tier of Subscription Service (often called a “Monthly, Quarterly or Annual Pass”), Napster now includes monthly credits for a fixed amount of Subscription MP3 Permanent Downloads (or DRM Permanent Downloads, if downloaded to a mobile phone), as messaged to you during your registration and sign-up. For more detail about these, see “TERMS APPLICABLE TO SUBSCRIPTION SERVICE USERS - Standard Napster Subscription Service Tier” below.
Promotional Code and Prepaid Card Redemption
If you have received a valid promotional code for Napster, you should follow the instructions that you received with such promotion to redeem that code. If you have properly inputted a valid promotional offer, your account will be credited for the applicable promotional offer. Promotional offers may include specific amount of Track credits, credit in a specific amount that you may apply in your account toward track or other purchases and/or credit toward a particular tier of Subscription Service membership. Napster promotional offers are subject to any expiration dates that may be messaged with the offer and are not redeemable for cash (and any unused portion may not be returned for cash or any other value). If no expiration date is stated, Napster reserves the right to expire any promotional codes following one year from their distribution. In addition, for any promotional codes that are redeemable for a la carte MP3 Permanent Download credits (or a cash value to be applied toward MP3 Permanent Download credits), from the time that you redeem your promotional code, you will have up to one year to use the credit(s) that you have redeemed towards MP3 Permanent Download purchases, after which the codes will expire.
Napster has the right to request alternative forms of payment and/or close customer accounts if it knows or suspects that a fraudulently obtained promotional offer or gift certificate is presented.
Please note, if you were an existing Napster member before October 6th, 2009 and experience any issues related to your transition to one of Napster’s new membership tiers, including any issues related to your redemption of promotional codes, cards or other credits that (i) you obtained prior to October 6th 2009 and/or (ii) that you obtained after October 6th, 2009 but that relate to services that Napster offered prior to that date, you should contact Napster customer support.
All Transactions Final; Downloading and Risk of Loss. All consumer transactions for Permanent Downloads, Materials and other digital services via the Service are final and we do not any accept any returns. Once you have received any Permanent Download or Material we encourage you to download it promptly and to make back-up copies of it. In all cases, you bear all risk of loss for any products that you have downloaded, including any loss due to a computer or hard drive crash. Technical problems might delay or prevent delivery of purchased products to you. Your sole remedy with respect to Permanent Downloads and any Materials that are not successfully delivered will be either replacement or refund of the price paid for such content, at Napster's discretion. If you are unable to complete a download after having reviewed our online help resources, please contact Napster’s customer service.
No Further Transfer. Once you have transferred a Permanent Download to a compatible portable device or burned it to a CD, you agree not to copy, distribute, or transfer it from that device or CD to any other media or device. You may be required to register your portable devices with Napster. The burning or transfer capabilities provided for herein shall not operate to waive or limit any rights of the copyright owners in Tracks or Materials or any works embodied in them.
The burning or transfer permissions provided for herein shall not operate to waive or limit any rights of the copyright owners in Tracks or Materials or any works embodied in them.
Terms Applicable to Subscription Service Users.
Standard Napster Subscription Service Tier
Napster’s standard tiers of Subscription Service (sometimes called the 1 Month Pass or the Napster 3 Month Pass, or the Annual Pass) all include unlimited Streaming to any PC, laptop or other Internet-enabled device that you can log in from (but not via mobile phone networks), together with a fixed amount of credits per Subscription Period (as defined below) that you may redeem for MP3 Permanent Downloads to your PC (“Subscription MP3 Credits.”) When redeemed, Subscription MP3 Credits will entitle you to MP3 Permanent Downloads on a one for one basis, regardless of the retail price of the Track (i.e., you can use a single credit to download a single song, regardless of the price of that song, were you to purchase it separately), however, if you apply Subscription Credits towards album purchases, then your credits will be applied on a basis of eighty pence per Subscription Credit used to the cost of the album that you are purchasing. By way of example, if you apply five Subscription MP3 Credits to purchase an album that is being offered for sale for £5.99, then you will be charged an additional £1.99 to complete that album purchase.
MP3 Permanent Downloads that you redeem via Subscription MP3 Credits are subject to the same Usage Rules as other MP3 Permanent Downloads except that any unused Subscription MP3 Credits will expire at the end of the Subscription Period (as defined below) during which they were earned and not roll over to the next Subscription Period. However, if you continue your subscription for the next Subscription Period, you will receive an additional amount of Subscription MP3 Credits to be used during that period. For example, we may offer a three month standard tier that includes three months of unlimited Streaming and 15 Subscription MP3 Credits. In this case, you could access all of your 15 credits at any point during your three month Subscription Period. If you only utilize 12 of your 15 Subscription MP3 Credits during your Subscription Period the remaining three credits will expire at the end of that Subscription Period; however, if you continue your membership for another three month Subscription Period, you will automatically receive 15 new Subscription MP3 Credits for use during the new period. Please note that if your Subscription Period is monthly (i.e., you joined a “1 Month Pass” tier), your credits will expire monthly if not used.
As a Subscription Service member you may also separately purchase songs and albums as MP3 Permanent Downloads on an a-la-carte basis at any time and you will be charged separately (from your subscription membership cost) for such purchases via whatever billing method you have provided. Please note that if you register for a free trial to a Subscription Service Tier that includes Subscription MP3 Credits, the free trial will only include Streaming, and you will only receive your Subscription MP3 Credits after and if you have converted your free trial membership to a paying membership.
As a Subscription Service member, if you have a compatible mobile phone, you may also access certain Mobile Features by going to Napster’s WAP site (currently at m.napster.co.uk but subject to change) and logging into Napster Mobile using your Subscription Service member name and password. Subject to your phone’s capabilities, Mobile Features that your Subscription Service membership may include are: searching and browsing for songs, retrieving artist and song information and redeeming your Subscription MP3 Credits on your mobile phone. When you redeem a Subscription MP3 Credit on your phone, if your phone supports it, Napster will download a DRM Permanent Download copy of the song that you have selected directly to your phone via the mobile airwaves or “over the air”. In that case, you will also be entitled to retrieve a backup copy of that particular track as a MP3 Permanent Download via your PC account. In cases where your phone does not support “over the air” functionality, when you use your credits, the song will instead only be accessible on your PC (in the same way that it would be as a backup copy if your phone did support over the air downloading). In all cases, to access your PC backup copy you should log into your Subscription Service PC account and follow instructions for redeeming purchased tracks. Apart from your PC backup copy, you will not be entitled to any backup copies. So please protect your phone and make sure you access your PC backup copy if you plan to switch phones. Napster will try to message which phones are compatible with some or all Mobile Features but it is your responsibility to determine whether your phone is supported and Napster will not liable if you are unable to access some or any Mobile Features on your particular phone. Napster is not responsible for performance of your mobile phone’s mobile network and Napster will not be liable for any performance issues or mobile network failure, including if such issues affect your Mobile Features. Any Mobile Features associated with your Subscription Service account will only last for as long as you maintain your Subscription Service membership.
Napster To Go Subscription Service Tier
Napster To Go is a unique tier of Subscription Membership Service that includes Streams as well as Napster To Go Downloads, but no Subscription MP3 Credits.
A "Napster To Go Download" is a Track with unique Usage Rules that you may obtain only as part of a Napster To Go Subscription Service Tier. You may save these to the hard drive of your personal computer and transfer them to your compatible portable device, in each case to play back as many times as you want for so long as your subscription is current. You may make an unlimited number of Napster To Go Downloads while your subscription is current. You may copy each Napster To Go Download to up to two (2) additional personal computers that you own (i.e. a total of three (3) copies) and you may transfer your Napster To Go Downloads an unlimited number of times to up to a maximum of three (3) compatible portable devices for as long as your Napster To Go membership is current. You may not burn Napster To Go Downloads to CDs (unless you purchase them as MP3 Permanent Downloads). You may not share Napster To Go Downloads with anyone else. For royalty accounting and analysis purposes, Napster will track the Napster To Go Downloads that you download to a PC and that you transfer to a device and Napster will also track the number of times that you play your Napster To Go Downloads. Napster automatically renews your rights to all of your Napster To Go Downloads at the beginning of each Subscription Month (as defined below) so long as your subscription remains current. This means that in order to continue to play Napster To Go Downloads after the end of a Subscription Period, you will need to log onto Napster the beginning of each Subscription Period with each PC and portable device (by having the portable device “docked” to your PC while you log on to Napster). Napster will count the number of times that you play a Napster To Go Download via the Client and/or your PC and portable devices, including while you are offline, for royalty accounting and analysis purposes.
Unless otherwise specifically instructed, if you have Tracks that were pre-loaded to your personal computer, portable device, CD or DVD, you may access and play these Tracks as Napster To Go Downloads only after you have registered for your Napster To Go membership. You may not otherwise access or play these Tracks and you agree not to attempt to do so.
For a current list of portable devices that are compatible with "Napster To Go", please see the section titled "Napster To Go Compatible Devices" at: http://www.napster.co.uk/compatible_devices/. Napster’s ability to offer portable device compatibility is subject to change at any time with respect to any content.
General Terms for All Subscription Services
Each tier of the Subscription Service requires you to pay to join, and you will be charged on a recurring basis for your continued membership. "Napster To Go" members may also downgrade to a standard Subscription Service membership. If we make any changes to these terms and conditions that you do not wish to accept, your only remedy is to terminate your subscription membership.
Agreement to Pay. By completing a Subscription Service registration, you authorise Napster to charge applicable recurring subscription fees to your designated billing payment method. Monthly subscribers are billed on a monthly cycle (though Napster may also offer multi-month, annual and other tiers, in which case you will be billed according to the subscription cycle that you registered for), which begins upon Subscription Service registration (or at the end of a limited free trial period, if applicable to a promotion that you joined through) and ends 30 days (or annually for annual members or otherwise depending upon your tier) thereafter (each a "Subscription Period"). If you are already a member of a standard Subscription Service tier and you sign up for the "Napster To Go" tier, your billing payment method will immediately be charged so that your monthly fee for that month (or annual fee if applicable) is increased on a pro-rated basis. If you are a "Napster To Go" user and you downgrade your membership to a standard Subscription Service membership, you will be charged for "Napster To Go" until the end of the Subscription Month in which you cancel your "Napster To Go" tier. If you are joining Napster under a subscription plan with an installment billing option (e.g., 1 year subscription billed monthly), Napster will charge your billing payment method for each applicable installment without further advance notice. If your billing payment method changes during the term of your subscription plan, you must immediately update the billing payment method associated with your Napster account. If Napster is unable to charge your billing payment method for an installment, Napster may: (i) immediately suspend or terminate your Napster account, (ii) seek collection of the outstanding amount owed under the subscription plan and/or (iii) seek legal action against you for breach of this Agreement.
Billing Authorisations for Free Trial Memberships. You may be required to provide a credit card number or other billing payment information to register for a free trial offer to the Subscription Service. In that event, you agree that Napster may obtain a pre-authorisation for the fee amount that you will be charged if you complete the free trial and continue a Subscription Service membership. It is possible that some financial institutions may perceive these requested amounts as actual pending charges. These are not actual charges however, and Napster will not be responsible for any results, such as an overdraft fee, that may occur to your account because of them.
Additional Purchases during Free Trial Memberships. If you join a free Napster Subscription Services trial, you will not be billed for the free offer during the free offer period. However, you will be billed for any Tracks or other services that you purchase. If you have provided Napster with billing information in order to access your free trial, you must cancel your trial membership before the end of your free trial period or your membership will continue and you will be charged the applicable Subscription Services fee until you cancel.
Right to Change Subscription Fees. All subscription fees are subject to change on a prospective basis upon notice from Napster. If you do not accept the new fees, you should terminate (or downgrade) your subscription immediately.
Cancellation. To receive information on how to cancel your subscription, please visit www.napster.co.uk/support, select the Help Request form and choose Cancellation Request from the Type of Help menu. If you cancel your subscription, Napster will not refund any remaining portion of your subscription fees. Cancellation will take effect at the end of the billing period during which you deliver notice to Napster. Please note that, following cancellation of your subscription, any Napster To Go Downloads that you have saved to the hard drives of your personal computers or that you have transferred to compatible portable devices will become inactive and not playable. The files will remain but will not be accessible. If you later become a Subscription Service member, you can reactivate them. If you do not plan to become a Subscription Service member again or otherwise wish to remove the inactive files, you may delete them using your computer’s or device’s standard functionality to delete files.
All rights not expressly granted to you in this Agreement are reserved to Napster and/or its licensors.
Importing Tracks. You may be able to use the Napster Client to import certain song files that you have obtained independent of the Service and play them using the Client. The Client currently only supports MP3 and Windows Media files. Napster does not represent or guarantee that the Client will successfully import or support any song files that are not Tracks supplied by Napster. Further, Napster does not purport to grant you any rights to use any such song files. Your use of such song files must be subject to another grant of rights that you have received from the copyright holder(s) and any other legal rights holders (please note that there may be more than one copyright involved in any track). If you infringe copyright law, there may be fines or criminal charges brought against you, even if you don’t get any commercial benefit from the illegal copies. You agree to indemnify and hold harmless Napster, its partners, parents, subsidiaries, agents, affiliates and/or licensors, as applicable, for all claims resulting from your use of such song files and/or from your infringement of any copyright law by such use.
Product Availability. On occasion, technical problems or expiry of Napster's right to make certain Tracks and/or Materials available may delay or prevent delivery of Permanent Downloads and Materials to you entirely or for certain uses permitted as part of your tier of Service. Receipt of your order or request does not guarantee that we can supply the selected products or tier of Service to you. All of the products and services on the Napster website are subject to availability and Napster therefore reserves the right in exceptional circumstances to limit the quantity of products we supply or to supply only part of an order or to divide up orders. Where any of these events occur, we will inform you as soon as possible. Your sole remedy with respect to purchased Permanent Downloads and any Materials or services that are not delivered will be either replacement of such products or refund of the price paid for such content or tier of Service, at Napster’s discretion.
Monitoring Public Areas. The Service may have features that allow you to exchange messages with other members (via "Public Areas"). The text of any NMS message is also considered to be a "Public Area." Napster may, but is not obliged to, restrict your use of NMS, monitor any activity or edit or remove content in Public Areas, or restrict access by other members to your NMS messages. Napster takes no responsibility and assumes no liability for any content, materials, messages and the like that you or any other member posts to or views in a Public Area or makes available via a "Public Profile," or sends to or receives from another member over NMS or an instant messenger system. You agree to indemnify and hold harmless Napster, its partners, parents, subsidiaries, agents, affiliates and/or licensors, as applicable, from and against all claims resulting from content, messages, materials and the like that you post to any Public Area, including by sending via NMS.
Promotions..
If you have received a valid promotional code or gift certificate for Napster products or services, you should follow the instructions that you have received with such promotion to redeem your credits. If you have properly input a valid promotional offer, your account should be credited with credits for the applicable number of Tracks (or, to access the applicable Napster Subscription Service membership). Napster promotional offers are subject to any expiry dates that may be communicated with the offer and are not redeemable for cash (and any unused portion may not be returned for cash or any other value). If no expiration date is stated, Napster reserves the right to expire any promotional codes following one year from their distribution. In addition, from the time that you redeem your promotional code, you will have up to one year to use the credit(s) that you have redeemed. After which, the codes will expire. Napster reserves the right in exceptional circumstances to alter the availability or duration of, or to terminate at any time, any promotion. Napster has the right to request alternative forms of payment and/or close customer accounts if a fraudulently obtained promotional offer or gift certificate is presented.
Restrictions. You may not use the Service to transmit, display, perform or otherwise make available any messages, content or materials (i) that are illegal, obscene, pornographic, inflammatory, threatening, of a "spamming" nature, defamatory, or invasive of privacy; (ii) that constitute political campaigning or commercial solicitation or that contain software viruses or other computer code designed to interfere with the functionality of any computer systems; or (iii) that infringe third party rights or harm minors in any way. Napster will fully co-operate with any appropriate authority or Court order requesting or directing Napster to disclose the identity of anyone posting any such information or materials. You may not interfere with or disrupt the Service or any networks connected to or by the Service. In addition, you may not use a false email address or otherwise mislead other members as to your identity or to the origin of a message or content. By posting messages, inputting data, or engaging in any other form of communication through the Service, you agree that Napster may copy, sublicence, adapt, transmit, publicly perform or display any such content to provide and/or promote the Service subject always to applicable legal restrictions, and/or to respond to any legal requirement, claim or threat. If Napster’s use of such content exploits any proprietary rights you may have in such material, you agree that Napster has an unrestricted, royalty-free, non-exclusive and perpetual worldwide right to use such material as described above. You agree that any loss or damage of any kind that you incur as a result of the use of any messages, content or material that you upload, post, transmit, display or otherwise make available through your use of the Service is solely your responsibility.
International Considerations. Currently, the Service is only available to residents of the United Kingdom. You understand and acknowledge that you may not sign up for, access, or attempt to access or use the Service from countries outside of the UK.
Agreement to Pay. You agree to pay for all Tracks and Materials that you purchase through the Service, as well as for any Subscription Services that you register for and Napster may charge your credit card for any such payment(s). Napster may, in its discretion, post charges to your credit card individually or may aggregate your charges with other purchases you make on the Service. Your credit card will only be charged after we have verified your card details, received credit authorisation and confirmed product availability. You are responsible for keeping your Napster account secure and confidential and you will be responsible for any charges that are incurred by any person through your account. All charges will be billed to the credit card you designate when you first make a purchase or incur a charge. If any of your billing information changes, you must update that information in the "Member Information" section of the "My Account" area.
All prices include VAT (where applicable) at the current rates but exclude any delivery charges for goods, which are stated when you place your order (as these may vary depending on delivery option and location).
Methods of Payment. Napster accepts the following forms of payment for online purchases:
Visa, Visa Delta, Visa ElectronMasterCard, Eurocard
American Express
Switch, Solo
Right to Change Prices. All prices for products and services within the Service are subject to change by Napster at any time. While Napster tries to ensure that all prices on the website are accurate, errors may occur. If Napster discovers an error in the price of any goods or services you have ordered it will give you the option of reconfirming your order at the correct price or cancelling it. If Napster is unable to contact you it will treat the order as cancelled.
Electronic Contracts. You agree that any submissions you make for electronic purchases constitute your intent and agreement to be bound by the terms of and to pay for such purchases. To the extent that such electronic purchases are offered to you by a third party, you acknowledge that Napster shall not be responsible or liable to you for the products or services purchased.
Cancellation. You have the right to cancel certain purchases made online with Napster, namely purchases of physical goods, such as shirts. However, any electronic products purchased from our consumer website or any items purchased within the Service are not cancellable or refundable once delivered. If you are a member of the Subscription Service and wish to cancel, you may do so at any time but your cancellation will not take effect until the following month’s billing cycle.
Certain albums may be subject to the Recording Industry Association of America ("RIAA") "Parental Advisory Label" (as defined at http://www.riaa.com/issues/parents/advisory.asp) or to the British Phonographic Industry ("BPI") "Voluntary Stickering Scheme" for labeling recordings that contain explicit or offensive lyrics or other content. The RIAA assigns the Parental Advisory Label to an entire album and not the individual songs on the album. BPI recommends that its member companies apply a warning sticker to any recordings which they release or distribute which contain explicit lyrics or other content which may offend. This is a subjective decision that should be made by a senior executive of the company. All Tracks from such labelled albums (whether by RIAA or BPI) will be labelled as "explicit" within the Service ("Stickered Tracks"). If any of your searches on the Service return Stickered Tracks, they will be identified as such in the search results area. During registration, you may elect to filter out Stickered Tracks from your search and browse results within the Service. You may change that election at any time. You may also elect to create a "Parental Control Password" (which can be different from your registration password) by clicking on the applicable link and following the directions presented. Note that Tracks that were recorded prior to 1985 are not subject to the RIAA Parental Advisory Label. Also, the BPI Voluntary Stickering Scheme may not apply to all content released in the United Kingdom since it is a voluntary process. Napster shall have no liability or responsibility to you for any content or materials, including Stickered Tracks, that may be available in connection with the Service that you might find objectionable.
You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of any Napster websites or mobile WAP sites, the Service or any Tracks or Materials or in any way reproduce or circumvent the navigational structure or presentation of the Service to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service. Napster reserves the right to bar any such activity, including via software and other electronic means.
You may not attempt to gain unauthorised access to any portion or feature of the Service, or any other systems or networks connected to the Service or to any Napster server, or to any of the services offered on or through any Napster websites, by hacking, password "mining" or any other illegitimate means.
You may not probe, scan or test the vulnerability of any Napster websites, WAP sites and/or the Service or any connected network, nor breach any of Napste’s security or authentication measures. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to any Napster website or the Services, or exploit the Service or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any third party information. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of Napster’s websites, Service or other systems. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Service.
General. As noted above, the Service, the Tracks, the Client and the Materials contain and/or comprise copyright or other proprietary subject matter, and your use of them is governed by this Agreement, the Napster EULA, and applicable law.
All-Music Guide Data. Certain portions of the Materials comprise third party proprietary data. The AMG Data is the property of AEC One Stop Group, Inc., ("AEC"), doing business as AMG, All-Music Guide and All Media Guide. You may not modify, copy, scan or by any other method to reproduce, duplicate, translate, republish, transmit or distribute in any way any portion of the AMG Data. You may not download AMG Data except for your own personal, non-commercial use. You agree to indemnify, defend and hold harmless AEC (and its affiliates), and Napster (its partners, parents, subsidiaries, agents, affiliates and/or licensors, as applicable), against any and all claims, damages, costs or other expenses that arise directly or indirectly out of or from your unauthorised use of any AMG Data and/or your breach of any of the above provisions.
Gracenote CDDB Functionality. CD and music-related data from Gracenote, Inc., copyright © 2000-2003 Gracenote. Gracenote Encode Client Software, copyright 2000-2003 Gracenote. This product and service may practice one or more of the following U.S. Patents: #5,987,525; #6,061,680; #6,154,773, #6,161,132, #6,230,192, #6,230,207, #6,240,459, #6,330,593, and other patents issued or pending.
Notices. Napster respects the intellectual property rights of others, and it expects you to do the same. If you know of or suspect that any use of the Service, Tracks, Materials and/or the Client constitutes copyright infringement, please send a notice to Napster Customer Support by visiting www.napster.co.uk/support and using the Help Request form..
All trade marks, service marks, trade names, slogans, logos, and other indicia of origin that appear on or in connection with the Service are the property of Napster and/or its affiliates, licensors and/or licencees. You may not copy, display or use any of these marks without prior written permission of the mark owner. The Service and the Client (and portions of them) may be protected under patent law and may be the subject of issued patents and/or pending patent applications.
If Napster receives a notice alleging that you have engaged in behaviour that infringes Napster’s or any other party's intellectual property rights or reasonably suspects the same, Napster may suspend or terminate your account without notice to you. If Napster suspends or terminates your account under this paragraph, it shall have no liability or responsibility to you, including for any amounts that you have previously paid.
Napster and/or its business partners may present advertisements or promotional materials on or through the Service and on any Napster websites or WAP sites. Your participation in any promotional event is subject to the terms and conditions associated with that event. Your dealings with, or participation in promotions by, any third party advertisers on or through the Service are solely between you and such third party. You agree that Napster shall not be responsible or liable for any loss or damage of any kind incurred by you as the result of any such dealings or as the result of the presence of such third parties on the Service.
The Service may present links to third party websites not owned or operated by Napster. Napster is not responsible for the availability of these sites or their contents. You agree that Napster is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content of any such site or goods or services available through any such site.
Napster reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice to you, without any liability to you or to any third party.
You agree that any unauthorised use of the Service, the Tracks, Mobile Features, the Materials, the Client or any related software or materials would result in irreparable injury to Napster and/or its affiliates or licensors for which money damages would be inadequate, and in such event Napster, its affiliates and/or licensors, as applicable, shall have the right, in addition to other remedies available at law and in equity, to seek immediate injunctive relief against you. Nothing contained in this Agreement shall be construed to limit the remedies available pursuant to statutory or other legal authority that Napster, its affiliates and/or licensors may have.
Napster may in its sole discretion terminate this Agreement or suspend your account at any time without notice to you in the event that you breach (or Napster reasonably suspects that you have breached) any provision of this Agreement. If Napster terminates this Agreement, or suspends your account for any of the reasons set forth in this paragraph, it shall have no liability or responsibility to you, and Napster will not refund any amounts that you have previously paid.
You understand and agree that your use of the Service, Tracks, Mobile Features, Client, and the Materials is at your own sole risk. The service, Tracks, Mobile Features, Materials and the Client (the "Products") are provided "as is" and without warranty by Napster or its agents, employees, parents, subsidiaries, affiliates, licensors, business partners and/or suppliers (the "Napster Entities"), as applicable, and, to the maximum extent allowed by applicable law, the Napster Entities expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and any warranty of non-infringement. The Napster entities do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Products with respect to performance, accuracy, reliability, security capability or otherwise. You will not hold any Napster entity responsible for any damages that result from you accessing (including any software or systems you use to access) the Service or using the Products including, but not limited to, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty in any way whatsoever relating to any of the Napster Entities.
Napster makes no warranty that any particular CD burner or portable device will be compatible with the Client or that any CD burned using the Client will function in all CD players or that any Mobile Features will be supported by any mobile phone, application or network or that Napster will offer any Mobile Features at all. It is your sole responsibility to ensure that your system(s) will function correctly with Napster.
Under no circumstances shall any Napster entity be liable for any unauthorised use of the service, tracks, Mobile Features, materials and/or the Client.
Under no circumstances shall any Napster Entity be liable to you for any consequential, incidental or special damages (including damages for loss of business profits, business interruption, loss of business information, and the like) arising out of the use or inability to use the products, even if the Napster Entity has been advised of the possibility of such damages.
To the extent that any disclaimer or limitation on damages or liability in this Agreement is prohibited or limited by applicable law, then the Napster Entities shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity and in no event shall such damages or liability exceed £100.
This Agreement and any other terms or documents referred to herein represent your entire agreement with Napster with respect to your use of the Service. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The laws of England and Wales govern this Agreement and your use of the Service, the Tracks, the Materials and the Client. You agree that the English Courts have jurisdiction over any claim or dispute with Napster or relating in any way to your account or your use of the Service, the Tracks, the Materials and the Client.
Customer Support. Please direct any questions concerning the Client, the Service, billing and/or Usage Rules to a Napster customer service representative by visiting www.napster.co.uk/support and using the Help Request form.
*DRM PERMANENT DOWNLOADS
To The PC. All Permanent Downloads sold prior to October 6th, 2009 were delivered as DRM Permanent Downloads. Each such DRM Permanent Download is subject to the following Usage Rules: you may (1) save it to the hard drives of up to three (3) of your personal computers (or you can use the extra two copies for back-up if you need to restore later) and play back at any time, (2) burn it to a CD and/or (3) transfer it to a Windows Medial DRM-compatible portable device. You may burn each purchased DRM Permanent Download to a CD an unlimited number of times, but only up to five (5) times as part of any particular playlist (discrete arrangement) of songs. You may transfer a DRM Permanent Download an unlimited number of times to three compatible (3) portable devices. Any security technology that is provided with a DRM Permanent Download file is an inseparable part of it. Please note that at a future date, Napster may cease to support all of the functionality related to DRM Permanent Downloads at a future date, including with respect to backup copies, and we urge you to burn any current DRM Permanent Downloads that you own to CD or purchase them again as MP3 Permanent Downloads if you wish to maintain a copy that is not subject to the foregoing limitations..
To Mobile Phones. Any Permanent Downloads purchased from a Napster Mobile application and sent wirelessly to a mobile phone or that you may access and download wirelessly to your mobile phone by redeeming Subscription MP3 Credits will be mobile DRM Permanent Downloads. Mobile DRM Permanent Downloads are subject to different Usage Rules than PC DRM Permanent Downloads and may not be transferred in any manner from the phone that they are downloaded to. The only backup copy that you may obtain for DRM Permanent Downloads sent to your mobile phone is one PC backup copy which will be a MP3 Permanent Download (see Subscription Service) that you may access online via your PC account using the Service’s online account management tools.
Napster Luxembourg S.a.r.l 46a Avenue John F. Kennedy
L-1855 Luxembourg
VAT number: 2005 2422 648
Business registration number: B110203
October 6th, 2009